Last Updated: October 30, 2023
1. Refund Eligibility
Trufflekings is committed to providing the highest level of customer satisfaction. We understand that there may be situations where you need to return a product. To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days of receiving the product.
- The product must be in its original condition, unused, and in the same packaging as you received it.
- Any product that is damaged, incomplete, or has obvious signs of use will not be eligible for a refund.
2. Refund Process
To request a refund, please follow these steps:
Contact Customer Support: Reach out to our customer support team via email at firstname.lastname@example.org within the 30-day refund period. Please provide your order number and a detailed explanation of the reason for the refund request.
Return Authorization: If your request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product. Please do not return any items without prior authorization, as they will not be eligible for a refund.
Return the Product: Pack the product securely in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the package. You are responsible for the return shipping costs.
Inspection and Refund: Once we receive the returned product, it will be inspected. If it meets the eligibility criteria, a refund will be issued to the original payment method within 10 business days. Please note that shipping and handling fees are non-refundable.
Certain items are non-refundable:
- Perishable goods: Truffleking does not accept returns or refunds on perishable goods such as food items.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
4. Contact Us
If you have any questions about our refund policy, please contact us at:
Note: Truffleking reserves the right to update or modify this refund policy at any time without prior notice. It is advisable to review this policy periodically for any changes.
Thank you for shopping at Truffleking!